Regulations of the Linen House online store

specifying, among others, rules for concluding contracts through the Store, containing the most important information about the Seller, the Store and Consumer rights

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex No. 1: Sample contract withdrawal form

1 DEFINITIONS
Working days - days from Monday to Friday, except public holidays in Poland.
Civil Code – Act of April 23, 1964, Civil Code.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store regulated by separate regulations (service provided electronically), thanks to which each entity using the Store can set up its own individual account in the Store.
Buyer – any entity purchasing in the Store.
Privileged Buyer – a Buyer who is a Consumer or a Privileged Entrepreneur.
Privileged entrepreneur – a natural person concluding an agreement with the Seller directly related to its business activity, but not of a professional nature for it.
Regulations – these regulations.
Store – online store Lniane fiber run by the Seller at https://www.linenhouse.pl.
Seller - Urszula Szyling, entrepreneur running a business under the name Linen House Urszula Szyling, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and maintaining the Central Register and Information on Economic Activity, NIP: 1182221195, REGON no. 388384215, street Warszawska 252, 05-092 Łomianki, tel. +48573054470
Consumer Rights Act - Act of May 30, 2014 on consumer rights.

2 CONTACT THE SELLER
Postal address: ul. Warszawska 252, 05-092 Łomianki
E-mail address: biuro@linenhouse.pl
Telephone: +48573054470
3 TECHNICAL REQUIREMENTS
For the proper functioning of the Store, you need:
device with Internet access
web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements specified in section 1, an active email account is required.
4 IN-STORE SHOPPING
Product prices visible in the Store are total prices for the product.
The Seller points out that the total price of the order includes the price for the product indicated in the Store and, if applicable, the costs of delivery of the goods.
The product selected for purchase should be added to the cart in the Store.
Then, the Buyer selects the method of delivery of the goods and the payment method for the order from among the options available in the Store, and provides the data necessary to complete the order.
The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each order.
5 PAYMENTS
You can pay for your order, depending on the Buyer's choice:
by regular transfer to the Seller's bank account;
via Paynow
If the Buyer chooses payment in advance, the order must be paid within 1 Business Day of placing the order.

immediately after placing the order, payment for the order is only possible immediately after placing the order.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.
6 ORDER PROCESSING
The order completion date is indicated in the Store.
If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order after it has been paid.
If, as part of one order, the Buyer purchased products with different lead times, the order will be completed on the date appropriate to the product with the longest lead time.
Countries in whose territory the delivery takes place:
Poland
Products purchased in the Store are delivered - depending on the delivery method chosen by the Buyer:
via InPost
to InPost parcel lockers.
7 RIGHT TO WITHDRAW FROM THE CONTRACT
The privileged Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from:
in which the Privileged Buyer came into possession of the goods or in which a third party other than the carrier and indicated by the Privileged Buyer came into possession of the goods;
in which the Privileged Buyer came into possession of the last goods, batch or part or in which a third party, 

other than the carrier and indicated by the privileged Buyer, came into possession of the last goods, batches or parts, in the case of a contract obliging to transfer ownership of several goods which are delivered separately, in batches or in parts.
In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, about his or her decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
The privileged buyer may use the sample withdrawal form at the end of the Regulations, but this is not obligatory.
In order to meet the deadline for withdrawal from the contract, it is enough for the Privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller shall refund to the preferred Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the preferred delivery method chosen by the Buyer other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the date on which the Seller was informed about the Privileged Buyer's decision to exercise the right to withdraw from the contract.
The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution, and in any case the Privileged Buyer will not incur any fees in connection with this refund.
If the Seller has not offered to collect the goods from the privileged Buyer himself, he may withhold the refund until he receives the goods or until he receives proof of sending them back, depending on which event occurs first.
The seller asks to return the goods to the following address: ul. Warszawska 252, 05-092 Łomianki immediately, and in any case no later than 14 days from the date on which the Privileged Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Privileged Buyer returns the goods before the expiry of the 14-day period.
The privileged buyer bears the direct costs of returning the goods.
The privileged buyer is only liable for any reduction in the value of the goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.
If, due to their nature, the goods cannot be returned by regular post, the Preferred Buyer will also have to bear the direct costs of returning the goods. The Seller will inform the Privileged Buyer about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
If it is necessary to refund funds for a transaction made by the privileged Buyer with a payment card, the Seller will make the refund to the bank account assigned to this payment card.
8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the contract:
in which the subject of the service is non-prefabricated goods, manufactured according to the specifications of the privileged Buyer or serving to meet his individual needs
in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
in which the subject of the service is goods delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are goods which, after delivery, due to their nature, are inseparably connected with other things;
in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract.
9 COMPLAINTS
AND GENERAL PROVISIONS

The Seller is liable to the Privileged Buyer for the compliance of the performance with the contract provided for by generally applicable provisions of law, in particular the provisions of the Consumer Rights Act.
The Seller asks to submit complaints to the postal or electronic address indicated in § 2 of the Regulations.
If a warranty has been granted for the product, information about it and its conditions is available to

available in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
The Seller will respond to the complaint within 14 days from the date of its receipt.
II PRIVILEGE BUYERS

Goods
In the event of non-compliance of the goods with the contract, the Privileged Buyer may exercise the rights specified in Chapter 5a of the Act on Consumer Rights.
The Seller is liable for the lack of conformity of the goods with the contract, existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer.
Pursuant to the provisions of the Consumer Rights Act, the Privileged Buyer may in any case demand:
exchange of goods,
repair of goods.
Additionally, the Privileged Buyer may submit a declaration about:
price reduction,
withdrawal from the contract
in a situation where:

The seller refused to bring the goods into compliance with the contract in accordance with Art. 43d section 2 of the Consumer Rights Act;
The seller did not bring the goods into compliance with the contract in accordance with Art. 43d section 4-6 of the Consumer Rights Act;
the lack of conformity of the goods with the contract continues, even though the Seller has tried to bring the goods into compliance with the contract;
the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the protection measures specified in Art. 43d of the Consumer Rights Act;
it is clear from the Seller's representation or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Preferred Buyer.
In the case of goods subject to repair or replacement, the privileged Buyer should make the goods available to the Seller. The Seller collects the goods from the preferred Buyer at his own expense.
The privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
In the event of withdrawal from the contract referred to in this section (concerning goods), the privileged Buyer shall immediately return the goods to the Seller at his expense, to the address: ul. Warszawska 252, 05-092 Łomianki. The Seller returns the price to the preferred Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
The Seller shall refund to the Privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Privileged Buyer's declaration on the price reduction.
Out-of-court methods of dealing with complaints and pursuing claims
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others: With:
mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowa.php;
assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
free assistance of a municipal or district Consumer Ombudsman;
online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
III BUYERS OTHER THAN PRIVILEGED BUYERS

To avoid any doubts, the Seller points out that the provisions of § 11 section 5.
10 PERSONAL DATA
The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for the processing of personal data in this case is:
contract or actions taken at the Buyer's request aimed at concluding it (Article 6(1)(b) of the GDPR),
the Seller's legal obligation related to accounting (Article 6(1)(c) of the GDPR) and
the legitimate interest of the Seller, consisting in the processing of data in order to establish, pursue or defend possible claims (Article 6(1)(f) of the GDPR).
Providing data by the Buyer is voluntary

optional, but at the same time necessary to conclude the contract. Failure to provide data will prevent concluding a contract in the Store.
The Buyer's data provided in connection with purchases in the Store will be processed until:
the contract concluded between the Buyer and the Seller will cease to be valid;
the Seller will no longer have a legal obligation to process the Buyer's data;
the Buyer or Seller will no longer be able to pursue claims related to the contract concluded by the Store;
the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller
– depending on what is applicable in a given case and what will happen next.

The buyer has the right to demand:
access to your personal data,
their corrections,
deletion,
processing restrictions,
transferring data to another administrator
and also the law:
object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning him, based on Art. 6 section 1 letter f GDPR (i.e. on legally justified interests pursued by the Seller).
In order to exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
If the Buyer considers that his data is being processed illegally, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.
11 DISCLAIMER
The Buyer is prohibited from providing illegal content.
Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Regulations. The contract is concluded on time and in order to complete the order.
Agreements concluded on the basis of the Regulations are concluded in Polish.
In the event of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the Seller's registered office.
Any liability of the Seller towards a Buyer who is not a privileged Buyer, within the limits permitted by law, is excluded.

Annex No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer or the privileged Entrepreneur may, but does not have to, use:

SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

Linen House Urszula Szyling
e-mail address: biuro@linenhouse.pl

- I/We(*) ......................................... ............................ hereby inform(*) about my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following services(*):

............................................................. ............................................................. ............................................................. ........................

............................................................. ............................................................. ............................................................. ........................

............................................................. ............................................................. ............................................................. ........................

- Date of conclusion of the contract(*)/acceptance(*)

............................................................. ............................................................. ............................................................. ........................

- Name and surname of the Consumer(s)/Privileged Entrepreneur(s):

............................................................. ............................................................. ............................................................. ........................

- Address of the Consumer(s)/Privileged Entrepreneur(s):

............................................................. ............................................................. ............................................................. ........................

............................................................. ............................................................. ............................................................. ........................

............................................................. .........................................
Signature of the Consumer(s)/Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.

Account Terms and Conditions

in the Flax fiber store

CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

1 DEFINITIONS
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service) regulated in the Regulations, thanks to which the Service Recipient can set up an individual account in the Store.
Service Recipient - any entity setting up an Account or interested in setting up an Account.
Privileged Service Recipient – a Service Recipient who is a Consumer or a person

a physical entity concluding with the Service Provider a contract directly related to its business activity, but not of a professional nature for it.
Regulations - these Account regulations.
Store – Linen House online store run by the Service Provider at https://www.linenhouse.pl
Service provider - Urszula Szyling, entrepreneur running a business under the name Linen House Urszula Szyling, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and maintaining the Central Register and Information on Economic Activity, NIP: 1182221195, REGON number 388384215, street Warszawska 252, 05-092 Łomianki

2 CONTACT THE SERVICE PROVIDER
Postal address: ul. Warszawska 252, 05-092 Łominaki
E-mail address: biuro@linenhouse.pl
Telephone: +48573054470
3 TECHNICAL REQUIREMENTS
For proper functioning and creation of an Account, you need:
active email account
device with Internet access
web browser that supports JavaScript and cookies
4 ACCOUNT
Creating an Account is completely voluntary and depends on the will of the Service User.
The account gives the Service User additional possibilities, such as: viewing the history of orders placed by the Service User in the Store, checking the order status or editing the Service User's data independently.
In order to create an Account, please complete the appropriate form in the Store.
At the moment of opening the Account, an agreement for maintaining the Account is concluded for an indefinite period between the Service User and the Service Provider on the terms specified in the Regulations.
The Service Recipient may resign from the Account at any time without incurring any costs.
In order to resign from the Account, you must send your resignation to the Service Provider at the following e-mail address: shop@lnianewlokno.pl, which will result in immediate deletion of the Account and termination of the contract for maintaining the Account.
5 COMPLAINTS
Complaints regarding the functioning of the Account should be sent to the e-mail address: biuro@linenhouse.pl
The complaint will be considered by the Service Provider within 14 days.

OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others: With:
mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowa.php;
assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
free assistance of a municipal or district Consumer Ombudsman;
online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
6 PERSONAL DATA
The administrator of personal data provided by the Service User when using the Account is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store - due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Service User's data is to maintain an Account. The basis for the processing of personal data in this case is the contract for the provision of the service or actions taken at the request of the Service User aimed at concluding it (Article 6(1)(b) of the GDPR), as well as the legally justified interest of the Service Provider, consisting in the processing of data in order to determine , pursuing or defending any claims (Article 6(1)(f) of the GDPR).
Providing data by the Service User is voluntary, but at the same time necessary to maintain the Account. Failure to provide data means that the Service Provider will not be able to provide the Account management service.
The Service Recipient's data will be processed until:
The account will be deleted by the Service Recipient or the Service Provider at the request of the Service Recipient
the Service User or Service Provider will no longer be able to pursue claims related to the Account;
the Service Recipient's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Service Provider
– depending on what is applicable in a given case and what will happen next.

The service recipient has the right to request:
access to your personal data,
their corrections,
deletion,
processing restrictions,
transferring data to another administrator
and also the law:
object to the processing of your data at any time for reasons related to your particular situation